Details

    • Type: Improvement
    • Status: Deployed
    • Priority: High
    • Resolution: DeployedToBeta
    • Affects Version/s: None
    • Fix Version/s: 0.9.198
    • Required Access Level:
      Support
    • Milestone:
      Internal 0.9
    • Difficulty:
      Medium
    • Roadmap:
      Misc
    • Components:
      BackEnd, FrontEnd

      Description

      The Support form currently allows users to submit tickets anonymously. These tickets:

      • are less than 10% of support tickets, so it's nto commonly used.
      • are frequently on questions where we really need to ask a user for information (account access is very common)

      Fix: remove the code that subs in "do-not-reply@archiveofourown.org" and put in an error check. Most (all?) of this code can be stolen wholesale from the Abuse form.

      Followup: wording changes to the text will have to be made. Coder can coordinate with Support

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            • Assignee:
              ScottSDS Scott Sullivan
              Reporter:
              cjrecord CJ Record
            • Watchers:
              3 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: