A "Disable Support form" checkbox should be added to the second fieldset on the admin settings page for the times that we see the Archive start chunking, and yet tickets keep coming in asking about the downtime.
Minimally, this option would vanish the form fields at https://github.com/otwcode/otwarchive/blob/abab68178842662391095acdc206f1b114ab5649/app/views/feedbacks/new.html.erb#L23 and replace with a static "We are experiencing downtime. Please check <a href="https://twitter.com/AO3_Status">@AO3_Status</a> on Twitter for updates (and rest assured there's no need to let our Support team know). Many apologies in the meantime!"
Ideally, this option would allow us to replace the Support form with customizable text, akin to the top-of-page banner. If this path is chosen, the "Disable Support form" checkbox and the text field should be placed in a separate fieldset on the settings page.
The message should be in a p (for the text in this issue) or div (for the customizable text, which could potentially include block HTML elements that cannot be nested inside a p tag) with the classes "caution notice". It should be outside the userstuff div.
Additionally, the page text should be changed to:
Please use this form for questions about how to use the Archive and to report any technical problems. We are always glad to hear from our users!
If your question or problem concerns potential violations of the Terms of Service, control of Orphaned Works, or issues requiring identity verification such as regaining access to a lost account, please <a href=abuse>contact our Policy and Abuse team</a> instead.
For current updates on Archive performance, please check out our Twitter feed: @AO3_status.
We can answer Support inquiries in . Please allow for up to one week delay for responses in any language other than English.
And the button labeled "Tutorials" should be removed and the "FAQs" button should be changed to "FAQs & Tutorials"