Submit the form
You get a confirmation email, so everything looks good on your end. However, on Support and PAC’s side of things, the ticket never appears in the ticket tracker. This means you probably never get a reply because they don't know your ticket exists. /o\
The ticket should appear in the ticket tracker.
When this is deployed, we’ll probably want to send along any tickets with + in emails that were created since our 01 July 2018 deploy (about three months ago):
Feedback.where("created_at > ? AND email LIKE ?", 3.months.ago, "%+%").map(&:send_report)
AbuseReport.where("created_at > ? AND email LIKE ?", 3.months.ago, "%+%").map(&:send_report)