Steps to reproduce
Go to https://test.archiveofourown.org/support and fill in all of the fields except “Your name (optional).” Make sure to use an email address you have access to.
When you get an emailed copy of your ticket, the getting will say "Hi !" with a space between the word and the exclamation point, which is where a name would be.
What should happen
It should not have that space.